Terms of Service

Terms and Conditions

This Terms of Service ("Agreement") is a legally binding contract between JolinCo LLC ("Insty") and you ("Customer," "you" or "your") that shall govern the purchase and use, in any manner, of the services provided by Insty to Customer (collectively, the "Services").

By purchasing and/or using the Services in any manner, you represent that you have read, understand, and agree to all terms and conditions set forth in this Agreement, and that you are at least eighteen (18) years old and have the legal ability to engage in a contract in the State of Wisconsin, USA.

If you do not agree to all the terms and conditions set forth in this Agreement, then you may not use any of the Services provided. If you are already a customer of Insty and do not agree with the terms and conditions set forth in this Agreement, you should immediately contact our support to cancel your Services.

1. Ownership and Services Purchased

1.1. The individual or entity set out in our records as the primary billing contact shall be the owner of the account.

1.2. The features and details of the Services governed by this Agreement are described on the web pages setting out the particular services or products you have purchased ("Service Description Page") based on their description on the Service Description Page as of the Effective Date, as defined below. Insty may modify the products and services it offers from time-to-time. Should the Service Description Page change subsequent to the Effective Date, we have no obligation to modify the Service to reflect such a change. The services and products provided to you by Insty as set out on the Service Description Page, are referred to as the "Services."

1.3. Certain aspects of the Services are provided by third parties. These third parties may have reserved the right to make changes, including material changes, to the services provided by them. You may terminate this Agreement if such a change materially affects the Services.

2. Term of Agreement

2.1. This Agreement becomes effective immediately when Customer clicks "I Agree." ("Effective Date") and remains effective and binding until terminated by either party as outlined below. This Agreement may only be modified by a written amendment signed by an authorized executive of Insty, or by the posting by Insty of a revised version.

2.2. The term of this Agreement is set to the Customer's billing term ("Term"). If no Term is set out, the Term shall be one (1) year. Upon expiration of the initial Term, this Agreement shall renew for periods equal to the length of the initial Term, unless one party provides notice of its intent to terminate as set out in this Agreement.

3. Obeying the Law

3.1. Insty is registered and located within the United States of America and as such, we are required to comply with the laws and official policies of the United States of America, regardless of where the Services are provided. In addition, Insty will comply with appropriate laws and official policies set forth by the State of Wisconsin.

4. Payments and Billing

4.1. Insty will automatically bill your payment method on file on the first day of each Billing Term, as defined below. All fees are billed in United States Dollars ("USD") and are subject to change with thirty (30) days prior notice to you.

4.2. Your "Billing Term" is the period of time you have chosen to receive bills for the Services. For example, your Billing Term may be monthly, quarterly, or annually.

4.3. Insty is only able to automatically collect payment from customers with credit cards stored on file (as opposed to credit cards used one for one time transactions) or active PayPal subscriptions. All other payment methods (one time credit card payments, check, money order, PayPal one time payments, etc.) must be initiated manually by you. It is your obligation to ensure that reoccurring fees are paid on their due date.

4.4. As a customer of Insty, it is your responsibility to ensure that all billing information on file with Insty is accurate, and that any credit card or other automated payment method on file has sufficient funds for processing. You are solely responsible for any and all fees charged to your payment method by the issuer, bank, or financial institution including, but not limited to, membership, overdraft, insufficient funds and over the credit limit fees. Insty screens all orders for fraud and other unethical practices. Services will not be activated until this fraud screen is completed. In certain cases, if your account is flagged for fraud, third party services, such as domain name registrations, will not be processed. Insty has no liability for the failure to provide Services, including third party services, if your account fails its fraud screen.

5. Late Payments

5.1. Any account not paid in full by the end of the first day of the Billing Term will be given a seven (7) day grace period. If payment is not made within the seven (7) day grace period, Insty reserves the right to suspend your Service(s) with Insty and to charge a $10 "late penalty." Fourteen (14) days following suspension of Services for non-payment, Insty reserves the right to terminate Service(s) for non-payment. If the customer has not provided a cancellation request, Insty may continue to attempt to charge the payment method on file until payment is made.

5.2. Insty is not responsible for any damages or losses as a result of suspension or termination for non-payment of your account. In addition, Insty reserves the right to refuse to re-activate your Services until any and all outstanding invoice(s) have been paid in full.

6. Refund Policy and Billing Disputes

6.1. Insty offers a thirty(30) day money back guarantee on shared web hosting, reseller packages, and cloud or VPS plans. After the thirty (30) day money back guarantee, eligible plans are eligible for an account credit on a prorated basis. Such credits will have any previous extended term discounts withheld from the total credit amount and will be calculated based on the number of months remaining in your billing cycle.

6.2. No refunds are offered on dedicated server packages, custom packages, setup fees, domain registrations, domain transfers, domain renewals, SSL certificates, SiteLock addons or products, dedicated IP addresses, advanced support fees, processing fees, or software licenses. Insty reserves the right to deduct fees for value added services that may have been included in the Services at no additional fee, such as a SSL certificate or free domain name registration, from any refunds or account credits.

6.3. Only first-time accounts are eligible for a refund under the 30 day money back guarantee. For example, if you had or still have an account with Insty before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with Insty. In addition, refunds are not offered for accounts that are suspended or terminated for violating this Agreement.

6.4. Refunds will be issued only to the payment method that the original payment was sent from, and may take up to one (1) week to process. Eligible payments older than sixty (60) days may require a refund via PayPal due to Insty's merchant account policies and procedures.

6.5. The following methods of payment are not refundable any circumstances (including during the money back guarantee period, if one applies), and refunds will be posted solely as credit to the hosting account for current or future Services: bank wire transfers, Western Union payments, checks, and money orders.

6.6. Insty will not activate new orders or provide additional Services for customers who have an outstanding balance with Insty. For a new order to be setup or a new package to be activated, you must have a balance of $0.00, unless otherwise stated by Insty in writing.

6.7. Exchange rate fluctuations for international payments are constant and unavoidable. Like all payments, all refunds are processed in U.S. dollars, and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation and Insty is not responsible for any change in exchange rates between time of payment and time of refund. In addition, Insty reserves the right to refuse a refund at any time for any or no reason.

6.8. If you believe there is an error in Insty's billing, you must contact Insty about it, in writing, within thirty (30) days of the date you are billed or charged. Insty's obligation to consider your claim is contingent on your providing it with sufficient facts for Insty to investigate your claims. You waive your right to dispute any charges or fees if you fail to notify Insty in writing or meet the deadline set out above. If Insty finds that your claim is valid, Insty agrees to credit your account on your next billing date. Third party fees are not subject to this dispute provision and are final.

7. Chargebacks, Reversals, and Retrievals

7.1. If Insty receives a chargeback or payment dispute from a credit card company, bank, or Paypal, your Services may be suspended or terminated without notice. A $50 chargeback fee (issued to recoup mandatory fees passed on to Insty by the credit card company), plus any outstanding balances accrued as a result of the chargeback(s), must be paid in full before service is restored. Instead of issuing a chargeback, please contact Insty's billing team to address any billing issues.

7.2. If Insty appeals a chargeback or other payment dispute and wins the dispute or appeal, the funds will likely be returned to Insty by the credit card company or bank. Any double payment resulting from this process will be applied to Customer's account in the form of a service credit.

8. Cancellation of Services

8.1. Either party may terminate this Agreement by providing notice to the other as provided herein.

8.2. You may cancel Service(s) with Insty by submitting a cancellation request in writing by logging into Insty's client area located at https://insty.me/client/clientarea.php, and submitting a cancellation request under Services -> My Products and Services-> Selected Service -> Management Actions-> Request Cancellation.

Here is a KB article on the cancellation process: http://my.insty.me/client/knowledgebase.php?action=displayarticle&id=219

In the event that you are unable to login to your billing account with Insty, please contact our billing department via the 'contact us' link at the top of the website homepage and we will assist you. However, Insty requires that cancellations are submitted through the account center to reduce the likelihood of error and ensure the security of your account. Cancellations are not final until confirmed by a representative of Insty in writing by email.

8.3. Cancellations must be requested via the form indicated above 48 hours or more prior to the Service's renewal date. If a cancellation notice is not received within the required time frame, you will be billed for the next Billing Term and are responsible for payment as set forth above.

8.4. If you pay Insty via PayPal, it is your responsibility to cancel any subscription for recurring PayPal payments. Insty (which has no control over PayPal subscription payments) is not responsible for payments made from your PayPal account after cancellation and is under no obligation to refund such payments made after cancellation.

8.5. When upgrading or downgrading package(s), you are responsible for cancelling any previous package(s). To cancel previous package(s), you must submit a written cancellation request as described in Section 8.2 above.

8.6. Insty may terminate this Agreement at any time by providing notice to Customers via email or through the support ticket system. Should Insty terminate this Agreement for any reason other than a material breach, or violation of Insty's Acceptable Use Policy, any prepaid fees shall be refunded.

8.7. One party may also terminate this Agreement upon the occurrence of a material breach which has not been cured by the other party within ten (10) days of their receipt of written notice of the breach. For the purposes of defining a material breach, materiality shall be determined from the perspective of a reasonable business person with significant experience in conducting business on the Internet. Notices of material breach must contain sufficient detail for the party against whom the assertion of material breach is directed to identify the breach and attempt to take corrective action.

9. Refusal of Service

9.1. Insty reserves the right to refuse service to anyone at any time. Any material that, in Insty's judgment, is obscene, threatening, illegal, or violates Insty's terms of service in any manner may be removed from Insty's servers (or otherwise disabled), with or without notice.

9.2. Similarly, Insty reserves the right to cancel, suspend, or otherwise restrict access to the Service(s) it provides at any time, for any or no reason, and with or without notice. Insty is not responsible for any damages or loss of data resulting from such suspension or termination.

9.3. If any manner of communication with Insty's staff could be construed as belligerent, vulgar (curse words), attacking, highly rude, threatening, or abusive, you will be issued one warning. If the communication continues, your account may be suspended or terminated without refund. This includes, but is not limited to, threats to sue, slander, libel, publicly post, or initiate a chargeback.

9.4. Insty happily accepts orders from outside the United States, but may limit accounts from certain countries with a high fraud rate. To help protect Insty and its customers from fraud, Insty may ask you to provide a copy of a government issued identification and/or a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent in nature and denied.

9.5. Due to United States law, Insty cannot accept any orders originating from countries that the United States has established an embargo on or otherwise prohibited trade with. By becoming a customer, you represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

10. Resource Usage

10.1. Each customer is required to utilize as little server resources as possible, so as to allow for reasonable performance by all Insty customers. Because server CPU and memory are shared resources, excessive consumption of these resources can interfere with or completely prevent normal service performance for other users. Insty reserves the right to suspend or terminate Services on any account that, at its sole discretion, is abusing server resources. Such suspension or termination can occur at any time without prior warning, and for any or no reason.

10.2. Enforced resource limits for shared and reseller packages:

10% CPU Usage
5% Memory Usage
50 Running Processes
15 Minute Max Execution Time
100,000 Total Inodes
500 outgoing email messages per 60 minute period (all excess messages will be discarded and not delivered)

PHP limitations for Reseller and Shared Hosting:

max_upload = 128MB
memory_limit = 256MB
max_execution_time = 90 Seconds
max_input_time = 90 Seconds

10.3. Cron job usage.  Cron jobs for shared and reseller accounts may NOT be run more often than every 15 minutes.  Any cron jobs found running less than this amount will be changed.

11. Bandwidth Usage

11.1. You are allocated a monthly bandwidth allowance depending on the hosting package you purchase.

11.2. Should your account pass the allocated amount, Insty reserves the right to: a) suspend the account until the start of the next allocation, b) suspend the account until more bandwidth is purchased at an additional fee, c) suspend the account until you upgrade to a higher level of package, and/or d) charge you an additional fee for the overages.

11.3. Unused transfer in one month cannot be carried over to the next month and bandwidth is not pooled among multiple servers or accounts unless otherwise specified by a representative of Insty in writing.

11.4. Like other resources, customers are expected to demonstrate responsible usage of bandwidth resources, so as to allow for reasonable performance by all Insty customers. Insty regularly monitors bandwidth usage and reserve the right to suspend, terminate, and/or limit (such as through port speed limiting) Services on any account, that at its sole discretion, is using an abnormally large amount of bandwidth. Such suspension, termination, or limitation can occur at any time without prior warning, and for any or no reason.

11.5 "UNLIMITED" Usage Policies and Definitions

"Unlimited" usage policies and definitions apply only to shared and reseller hosting accounts.

What "Unlimited" means. Insty does not set an arbitrary limit or cap on the amount of resources a single subscriber can use. In good faith and subject to these Terms, Insty makes every commercially reasonable effort to provide its Subscribers with all the storage and bandwidth resources needed to power their web sites successfully, as long as the Subscriber's use of the service complies with these Terms. By not setting limits on key resources, we are able to provide simple, consistent pricing to our Subscribers as they grow their websites. As a result, a typical website may experience periods of great popularity and resulting increased storage without experiencing any associated increase in hosting charges.

What "Unlimited" DOES NOT mean. Insty employs complex mechanisms to protect its Subscribers and systems from abuse. Insty's offering of "unlimited" services is not intended to allow the actions of a single or few Subscribers to unfairly or adversely impact the experience of other Subscribers.

Insty's service is a shared hosting service, which means that multiple Subscriber web sites are hosted from the same server and share server resources. Insty's service is designed to meet the typical needs of small business and home business website Subscribers in the United States. It is NOT intended to support the sustained demand of large enterprises, internationally based businesses, high-volume websites, or non-typical applications better suited to a dedicated server.

Insty will make every commercially reasonable effort to provide additional resources to Subscribers who are using their website(s) consistent with these Terms, including moving Subscribers to newer and bigger shared servers as necessary. However, in order to ensure a consistent and quality experience for all Subscribers, Insty does place automated safeguards to protect against any one site growing too quickly and adversely impacting the system until Insty can evaluate said sites resource needs.

Unlimited Storage, Databases.Insty does not set arbitrary limits on the amount of disk space a Subscriber can use for the Subscriber's website, nor does Insty charge additional fees based on an increased amount of storage used, provided the Subscriber's use of storage complies with these Terms. Please note, however, that the Insty service is designed to host websites. Insty does NOT provide unlimited space for online storage, backups, or archiving of electronic files, file sharing, documents, log files, etc., and any such prohibited use of the Services will result in the termination of Subscriber's account, with or without notice. Accounts with a large number of files (inode count in excess of 100,000) can have an adverse affect on server performance. Similarly, accounts with an excessive number of MySQL/PostgreSQL tables (i.e., in excess of 1000 database tables) or of database size (i.e., in excess of 3GB total MySQL/PostgreSQL usage or 2GB MySQL/PostgreSQL usage in a single database) negatively affect the performance of the server. Insty may request that the number of files/inodes, database tables, or total database usage be reduced to ensure proper performance or may terminate the Subscriber's account, with or without notice.

Unlimited Bandwidth.Insty does not set arbitrary limits on the amount of visitor traffic a web site can receive or on the amount of content a Subscriber can upload to his/her/its website in a given month, nor does Insty charge additional fees based on increased use of bandwidth, as long as the Subscriber's use of the Services complies with these Terms. In most cases, a Subscriber's web site will be able to support as much traffic as the Subscriber can legitimately acquire. However, Insty reserves the right to limit processor time, bandwidth, processes, or memory in cases where it is necessary to prevent negatively impacting other Subscribers.

Unlimited Domain Hosting. Insty does not set arbitrary limits on the number of domain names a Subscriber can associate with the Subscriber's web hosting account.

11.6 Shared hosting accounts

The Insty Starter, Personal and Business accounts MAY NOT be used to host sites for third parties, including clients, family, friends and so on.  Any hosting for third party sites must be limited to a reseller account.

12. Licenses

12.1. Insty grants to you a non-exclusive, non-transferable, worldwide, royalty free license to use technology provided by Insty solely to access and use the Services. This license terminates on the expiration or termination of this Agreement. Except for the license rights set out above, this license does not grant any additional rights to you. All right, title and interest in Insty's technology shall remain with Insty, or its licensors. You are not permitted to circumvent any devices designed to protect Insty, or its licensor's ownership interests in the technology provided to you. In addition, you may not reverse engineer this technology.

12.2. You grant Insty, or to any third parties used by Insty to provide the Services, a non-exclusive, non-transferable, worldwide, royalty free, license to use, disseminate, transmit and cache content, technology and information provided by you and, if applicable, your End Users, in conjunction with the Services. This license terminates on the expiration or termination of this Agreement. All right, title and interest in your technology shall remain with you, or your licensors.

13. Service Modifications

13.1. Insty reserves the right to add, modify, or remove any or all features from any service Insty provides, at any time, with or without notice. This includes, but is not limited to, disk space limits, bandwidth limits, domain limits, pricing, and third party applications. These changes can be made for any or no reason and Insty does not guarantee the availability of any feature, whether written or implied. If the removal of a feature materially impacts your ability to use the Service, you may terminate this Agreement. For the purposes of this paragraph only, the term "materially" means that a reasonable business person would not have purchased the Services for the purposes used by you.

14. Uptime Guarantee

14.1. Insty guarantees that your website and services that directly affect its display to the Internet (such as HTTP or MySQL) will be accessible 99.9% of the time in any given calendar month. If Insty fails to meet its uptime guarantee, you will be issued a credit equivalent to one (1) day of service per forty five (45) minutes downtime. The first 45 minutes (or 0.1%) of downtime per month are not counted towards any credit and the maximum credit available is one (1) month of service.

14.2. Credits are only available for future services/invoices and cannot be issued as refunds. All credit requests must be sent via email to Insty's billing department no later than the tenth (10th) day of the month following the SLA (as that term is defined below) violation. Credits are issued based on the uptime for the previous calendar month only and requests not submitted within the required time frame cannot be approved.

14.3. For example, if you experienced less than 99.9% uptime in the month of November, you would need to submit your request for credit no later than December 10th.

14.4. The following circumstances are not eligible for credit and are specifically excluded from our Uptime Guarantee: scheduled maintenance, DDoS or similar attack, hardware failure, third-party software failure, customer maxing its resource container, issues resulting from errors or omissions by the customer, issues relating to the customer's ISP, firewall blocks/bans, or any other circumstance beyond our reasonable control. This clause does not apply to subscribers of Virtual Private Servers ("VPS"), Cloud Hosting, or Dedicated Server packages. All credits are at the discretion of Insty, based on its investigation of any issue that is covered by this section.

14.5. If Insty provides a credit, or Service Level Agreement, for a particular Service, this shall be your sole and exclusive remedy for defects in, or issues with, the Service.

15. Support Policy

15.1. Insty will provide technical support to you twenty-four (24) hours a day, three-hundred-sixty-five (365) days a year. The only official method for technical support is via Insty's help desk at https://insty.me/client/clientarea.php. Telephone and live chat support are not official methods of support and are governed by the terms and conditions set forth in the following clause.

15.2. Limited support will be provided, at Insty's discretion and subject to availability of staff, via telephone and/or live chat. Insty will always do its best to provide fast, friendly, and helpful support over the telephone and live chat, but these options are not official methods of support and no guarantee is made as to the availability, accessibility, or technical expertise provided via these mediums.

15.3. Inquires via telephone or live chat support should be limited to general questions which do not require access to any account or server to investigate or resolve and should not be used to request the status of or provide updates to a help desk ticket. Any issue requiring investigation, research, or access to an account/server should be sent via the help desk. Insty reserves the right to direct any issue to the help desk at its discretion and to refuse to provide support for such issues via telephone or live chat.

15.4. Resellers are responsible for supporting their own customers. Insty does not provide support to its resellers' customers. If a reseller's customer contacts Insty, Insty reserves the right to place the customer account on hold until the reseller can assume its responsibility for its customer. All support requests must be made by the reseller on its customers' behalf for security purposes. Resellers are also responsible for all content stored or transmitted under their reseller's account and the actions of their customers. Insty will hold any reseller responsible for any of its customers' actions that violate the law or the terms of service set forth in this Agreement.

16. Advanced Support Policy

16.1. Support to Customer is limited to Insty's area of expertise and is available only for issues related to the physical functioning of the Services. Insty does not provide support for any third party software including, but not limited to, software offered by but not developed by Insty. Insty reserves the right to refuse assistance with and/or assess an "Advanced Support Fee" of $95.00 USD per hour (1 hour minimum) for any issue that, at Insty's sole discretion, is: (a) outside the scope of standard support; or (b) caused by customer error or omission. Insty will always ask for your permission before providing advanced support that may be subject to a fee. By providing your permission, you agree to pay Advanced Support Fees as billed.

16.2 Transferring of Hosting Accounts to Insty.  Insty will make a best effort to transfer your files from your current host into the account provided.  Transfers are done as a courtesy to the customer and may be determined to not be possible at any time.  Insty also reserves the right to refuse any incoming files and/or data coming from another system for any reason whatsoever.  Insty makes no guarantees expressed or implied to the completion of a hosting account transfer.  Any and all files being transferred from an existing account are the sole responsibility of the customer, and the customer waives any right and holds Insty harmless  in all aspects of a hosting account transfer including accessing customers hosting accounts, whether at Insty or any other hosting company, to any and all files located in such accounts.

17. Backup Services

17.1. Your use of Insty's Services is at your sole risk. This service is provided to you as a courtesy. Insty is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Insty's servers. Any and all backup services provided by Insty, whether paid or not, are offered with no warranty or guarantee of their date, accuracy, and integrity.

17.2. Backups are performed once (1) weekly on servers that house shared and reseller packages only. No backups are performed for virtual private server (VPS/VDS), cloud hosting, or dedicated server packages, unless you specifically purchase an additional service for this purpose. If your hosting account exceeds 100,000 inodes, the account will not be included in Insty's automatic backup process.

17.3. If you ask Insty to restore a backup of your data that is located on a backup server maintained by Insty, you will receive one courtesy backup restore per calendar month. For any further restores within the same calendar month, you agree to pay a non-refundable "restoration fee" of $50.00 per backup restored to complete the request. By requesting that Insty restore a backup for you, whether paid or unpaid, you also confirm a backup restoration will overwrite any and all current data on your account. Insty cannot be held liable if a backup restoration does not complete successfully. Insty will never charge a backup fee to restore a backup to address an error or omission caused by Insty.

18. Domain Name Registrations, Transfers, and Renewals

18.1. Insty will make every effort to ensure domain names are registered, transferred, and/or renewed on time. If a domain name registration, renewal, or transfer is not processed when due, it is your responsibility to contact Insty within fifteen (15) days of the incident for Insty to investigate. Redemption fees may be charged to Customer for domains that remain expired for more than thirty (30) days, when no contact is made to Insty in the required timeframe. Insty's liability is limited to the amount(s) paid to Insty for the domain name and/or renewal amounts.

19. Expired Domain Deletion Policy

19.1. Immediately after the expiration of the term of a domain name's registration services and before deletion of the domain name in the applicable registry's database, you acknowledge that Insty may direct the domain name to name servers and IP address(es) designated by Insty, including, without limitation, to no IP address or to IP address(es) which host a parking page and/or a commercial search engine that may display advertisements. You acknowledge that Insty may either leave your WHOIS information intact or that Insty may change the contact information in the WHOIS output for the expired domain name so that you are no longer the listed registrant of the expired domain name.

19.2. For a period of approximately thirty (30) days after expiration of the term of domain name registration services, you acknowledge that Insty may provide a procedure by which expired domain name registration services may be renewed. You acknowledge and agree that Insty may, but is not obligated to, offer this process, called the "reactivation period." You acknowledge that you assume all risks and all consequences if you wait until close to or after the expiration of the original term of domain name registration services to attempt to renew the domain name registration services. You acknowledge that Insty, for any reason and in its sole discretion, may choose not to offer a reactivation period and that Insty shall not be liable therefore. You acknowledge that reactivation period renewal processes, if any, may involve additional fees which Insty may determine at its discretion. You acknowledge and agree that Insty may make expired domain name services(s) available to third parties, that Insty may auction off the rights to expired domain name services (the auction beginning near the end or after the end of the reactivation period), and/or that expired domain name registration services may be re-registered to any party at any time.

20. IP Address Allocation

20.1. Any dedicated IP order, in addition to ones provided with a hosting package, may be subject to IP justification. Justification practices are subject to change to remain in conformity with policies of American Registry for Internet Numbers ("ARIN"). Insty reserves the right to deny any dedicated IP request based on insufficient justification or current IP utilization.

21. Acceptable Usage Policy

21.1. You shall use Insty's services only for lawful purposes. Transmission, storage, or presentation of any information, data, or material in violation of the laws of the State of North Carolina or the United States is prohibited. This includes, but is not limited to: copyrighted material in which you are not the copyright holder, material that is threatening or obscene, or material protected by trade secrets or other statutes. You agree to indemnify and hold harmless Insty from any claims resulting from the use of the service which damages you or any other party.

21.2. Insty reserves the right to terminate Services for any customer or End User activity that exposes it to legal liability or endangers its ability to provide services to other customers. The contents, links, or actions on any Services listed below are a violation of this Agreement. This is not an exhaustive list, but is designed to assist you in evaluating whether Insty is the appropriate service provider for you:

• Child Pornography - Hosting, Distributing, or Linking to Pornography Involving a Person Under Legal Age
• Copyright Infringement - Hosting, Distributing, or Linking to Copyright Infringed Materials
• CPU/Memory/Resource Abuse - Consuming Excessive Amount of Server Resources Causing Server Performance Issues
• DoS Source - Source of Denial of Service Attack
• DoS Target - Target of Denial of Service Attack
• File Scripts - File Dump/Mirror Scripts (similar to rapidshare)
• Forgery - Faking an IP Address, Hostname, E-Mail Address, or Header
• Fraud Site - Hosting or Linking to a Website Intended to Deceive the Public including, but not limited to sites listed at aa419.org & escrow-fraud.com
• HYIP - Hosting or Linking to a High Yield Investment Program Website
• Identity Theft - Hosting, Distributing, or Linking to Stolen Account Identification Information
• Infection - Hosting, Distributing, or Linking to Exploits, Trojans, Viruses, or Worms
• Investment Sites - FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme, High-Yield Interest Programs (HYIP) or Related Sites
• IRC - Internet Relay Chat Server, including IRC Scripts/Bots
• Mass Storage - Storing Mass Amounts of Backups, Archives, Videos, etc.
• PayDay Loan Sites - including any site related to PayDay loans, PayDay loan affiliate programs, etc
• Pharmacy Sites - Sites that facilitate the sale of any controlled substance without prior proof of appropriate permit(s), including but not limited to sites designated rogue on legitscript.com
• Phishing - Identity Theft by Email Under False Pretense
• Proxy Site - Hosting of or linking to an Anonymous Proxy Server
• Bulk Email - No more than 500 emails of similar content (Opt In)
• Spam Email - Unsolicited Commercial Email (UCE) or Unsolicited Bulk Email (UBE)
• Spam List - Hosting, Distributing, or Linking to Email Address Lists for Spam
• Spam Site - A Site Advertised by Spam Email or Spam Web
• Spam Ware - Hosting, Distributing, or Linking to Software Designed for Spamming
• Spam Web - Unsolicited, Bulk, or Forged Site Advertisement in Web Logs, Forums, Guestbooks, or Social Media
• Spamhaus - Spam Causing Blacklisting of an IP at www.spamhaus.org for Malicious Activity
• Terrorist Site - Hosting or Linking to a Site Advocating Terrorism
• Toolz - Hosting, Distributing, or Linking to Tools or Instructional Material on Hacking/Cracking or Other Illegal Activity
• Trademark - Hosting, Distributing, or Linking to Trademark Infringed Materials
• Warez - Hosting, Distributing, or Linking to Crackz, Hackz, KeyGenz, Serialz, or Pirated Software
• Any other material Insty judges to be threatening or obscene.

 

21.3. In addition, hosting accounts may not be resold unless the account is a Reseller account, VPS, Cloud, or dedicated server. You may not resell individual services within any single account such as web space, emails accounts, add on domains, or mailing lists. All domains, add-on domains, and sub domains must be for sites controlled by or promoting published content or businesses that are solely controlled by the owner of the account as described above.

21.4. Insty responds to valid notices of alleged copyright infringement. Copyright complaints are handled pursuant to the Digital Millennium Copyright Act ("DMCA"). Complaints that do not comply with the DMCA will not be processed. You are required to comply with the DMCA in using Insty's Services, and presenting copyright complaints. For more information on how to submit a DMCA complaint and to view information on Insty's designated part, please see our DMCA Policy.

22. Restrictions on Storage Space Usage

22.1. All accounts are subject to the following restrictions on storage space usage: a) accounts must have valid, working websites, and not violate any previously subscribed terms; b) accounts are not for use of mass storage of backups, files, audio, video, zip files or others, as determined by Insty, at its sole discretion; and c) accounts are not for use of mass distribution of files, such as torrents or mirrors. Any account found violating these terms may be suspended or terminated without warning.

23. Multi-Location Hosting

23.1. Insty does not guarantee the availability of any and all host locations, and reserves the right to add, move, modify, or remove any location at any time without notification. Insty also reserves the right to deny the transfer of any account to a new location for any or no reason.

24. Warranties

24.1. Your Warranties to Insty

24.1.1. You represent and warrant to Insty that: (i) you have the experience and knowledge necessary to use the Services; (ii) you will provide Insty with material that may be implemented by it to provide the Services without extra effort on Insty's part; and (iii) you have sufficient knowledge about administering, designing, and operating the functions facilitated by the Service to take advantage of it.

24.1.2. You expressly warrant that you own the entire right, title and interest to, or have an appropriate license to use, all material provided to Insty, or which may be accessed or transmitted using the Services. You also warrant that to the extent you do business with other parties using the Services, that they have the same ownership interests in the materials provided to you, or accessed via you, that are set out in this paragraph.

24.2. Insty's Warranties

24.2.1. YOU EXPRESSLY AGREE THAT USE OF Insty'S SERVICES IS AT YOUR OWN RISK. THE SERVICES ARE PROVIDED AS-IS AND AS-AVAILABLE. OTHER THAN AS EXPRESSLY SET OUT IN THIS AGREEMENT, INSTY HAS NOT, AND DOES NOT, MAKE ANY WARRANTIES WHETHER EXPRESS OR IMPLIED. THIS DISCLAIMER INCLUDES, BUT IS NOT LIMITED TO, THE WARRANTIES OR NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, WARRANTIES OR MERCHANTABILITY, AND/OR TITLE. NEITHER INSTY, ITS PARENT, ITS EMPLOYEES, AGENTS, RESELLERS, THIRD PARTY INFORMATION PROVIDERS, MERCHANTS LICENSERS OR THE LIKE, WARRANT THAT INSTY'S SERVICES WILL NOT BE INTERRUPTED OR BE ERROR-FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MIGHT BE OBTAINED FROM THE USE OF THE SERVICES OR AS TO THE ACCURACY, OR RELIABILITY, OF ANY INFORMATION SERVICE OR MERCHANDISE CONTAINED IN OR PROVIDED THROUGH INSTY'S NETWORK, UNLESS OTHERWISE EXPRESSLY STATED IN THIS AGREEMENT. INSTY SPECIFICALLY DISCLAIMS ANY AND ALL WARRANTIES REGARDING SERVICES PROVIDED BY THIRD PARTIES, REGARDLESS OF WHETHER THOSE SERVICES APPEAR TO BE PROVIDED BY INSTY. NO WARRANTIES MADE BY THESE THIRD PARTIES TO INSTY SHALL BE PASSED THROUGH TO YOU, NOR SHALL YOU CLAIM TO BE A THIRD PARTY BENEFICIARY OF SUCH WARRANTIES.

24.2.2. THE WARRANTY DISCLAIMERS CONTAINED IN THIS AGREEMENT EXTEND TO ANY ORAL OR WRITTEN INFORMATION YOU MAY HAVE RECEIVED FROM INSTY, ITS EMPLOYEES, THIRD-PARTY VENDORS, AGENTS OR AFFILIATES. YOU MAY NOT RELY ON SUCH INFORMATION.

24.2.3. SOME STATES DO NOT ALLOW INSTY TO EXCLUDE CERTAIN WARRANTIES. IF THIS APPLIES TO YOU, YOUR WARRANTY IS LIMITED TO NINETY (90) DAYS FROM THE EFFECTIVE DATE.

24.3. The parties expressly disclaim the applicability of the United Nations Convention on the International Sale of Goods.

25. Limitation of Liability

25.1. YOU ALSO ACKNOWLEDGE AND ACCEPT THAT ANY DAMAGES WILL BE LIMITED TO NO MORE THAN THE FEES PAID BY YOU FOR ONE (1) MONTH OF SERVICE.

25.2. UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL INSTY, ITS OFFICERS, AGENTS OR THIRD PARTIES PROVIDING SERVICES THROUGH INSTY, BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, COST SAVINGS, REVENUE, BUSINESS, DATA OR USE, OR ANY OTHER PECUNIARY LOSS BY YOU, ANY OF YOUR END USERS OR ANY THIRD PARTY; OR THAT RESULTS FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION, OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT LIMITED TO ACTS OF GOD, COMMUNICATION FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO INSTY RECORDS, PROGRAMS OR SERVICES. YOU AGREE THAT THIS PARAGRAPH APPLIES EVEN IF INSTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENTS ON ALL SERVERS AND ALL SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; YOU AGREE THAT IN THOSE JURISDICTIONS, INSTY'S LIABILITY WILL BE LIMITED TO THE EXTENT PERMITTED BY LAW.

26. Indemnification

26.1. You agree to indemnify, defend and hold harmless Insty, and its parent, subsidiary and affiliated companies, third party service providers and each of their respective officers, directors, employees, shareholders and agents (each an "indemnified party" and collectively, "indemnified parties") from and against any and all claims, damages, losses. liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorneys' fees) threatened, asserted, or filed by a third party against any of the indemnified parties arising out of, or relating to: (i) your use of the Services; (ii) any violation by you of any of Insty's policies; (iii) any breach of any of your representations, warranties or covenants contained in this Agreement; or (iv) any acts or omissions by you. The terms of this section shall survive any termination of this Agreement. For the purpose of this paragraph only, the terms used to designate you include you, your customers, visitors to your website, and users of your products or services the use of which is facilities by Insty.

27. Governing Law and Disputes

27.1. This agreement shall be governed by the laws of the State of Wisconsin, exclusive of its choice of law principles, and the laws of the United States of America, as applicable. Exclusive venue for all disputes arising out of or relating to this Agreement shall be the state and federal courts in Vernon County, Wisconsin, and each party agrees not to dispute such personal jurisdiction and waives all objections thereto.

28. Partial Invalidity

28.1. If any provision of this Agreement is held to be invalid by a court of competent jurisdiction, then the remaining provisions shall nevertheless remain in full force and effect. Insty and Customer agree to renegotiate any term held invalid and to be bound by mutually agreed substitute provision.

29. Changes to the Terms of Service

29.1. Insty reserves the right to modify this Agreement, in whole or in part, from time-to-time. Unless Insty is required to make a change in an emergency, any change will be effective thirty (30) days after it is posted. If such a change materially diminishes your ability to use the Services, you may terminate this Agreement. You are encouraged to review the content of this Agreement on a regular basis.

30. Assignment

30.1. This Agreement may be assigned by Insty. It may not be assigned by you. This Agreement shall bind and inure to the benefit of the corporate successors and permitted assigns of the parties.

31. Force Majeure

31.1. Except for the obligation to pay monies due and owing, neither party shall be liable for any delay or failure in performance due to events outside the defaulting party's reasonable control, including, without limitation, acts of God, earthquake, labor disputes, shortages of supplies, riots, war, fire, epidemics, failure of telecommunication carriers, or delays of common carriers or other circumstances beyond its reasonable control. The obligations and rights of the excused party shall be extended on a day-to-day basis for the time period equal to the period of the excusable delay. The party affected by such an occurrence shall notify the other party as soon as possible but in no event less than ten (10) days from the beginning of the event.

32. No Waiver

32.1. No waiver of rights under this Agreement or any Insty policy, or agreement between Customer and Insty shall constitute a subsequent waiver of this or any other right under this Agreement.

33. No Agency

33.1. This Agreement does not create any agency, partnership, joint venture, or franchise relationship. Neither party has the right or authority to, and shall not, assume or create any obligation of any nature whatsoever on behalf of the other party or bind the other party in any respect whatsoever.

34. Survival

34.1. The following paragraphs shall survive the termination of this Agreement: 19, 25 through 28, and 34.

35. HIPAA Disclaimer

35.1. We are not "HIPAA compliant." Users are solely responsible for any applicable compliance with federal or state laws governing the privacy and security of personal data, including medical or other sensitive data. Users acknowledge that the Services may not be appropriate for the storage or control of access to sensitive data, such as information about children or medical or health information. Insty does not control or monitor the information or data you store on, or transmit through, our Services. We specifically disclaim any representation or warranty that the Services, as offered, comply with the federal Health Insurance Portability and Accountability Act ("HIPAA"). Customers requiring secure storage of "protected health information" under HIPAA are expressly prohibited from using this Service for such purposes. Storing and permitting access to "protected health information," as defined under HIPAA is a material violation of this User Agreement, and grounds for immediate account termination. We do not sign "Business Associate Agreements" and you agree that Insty is not a Business Associate or subcontractor or agent of yours pursuant to HIPAA. If you have questions about the security of your data, you should contact customer support.

36. Affiliate Commissions, Insty Partner Program

All affiliate and partner rules are laid out in this article:

http://my.insty.hosting/client/knowledgebase/107/IMPORTANT----Partner-or-Affiliate-Rules---READ-ME-FIRST-.html